Privacy Policy.

1. Who We Are

This privacy policy applies to Tylabs Media, our website, our onboarding forms and the website services we provide to customers.

You can contact us about privacy or data questions at support@dinningtonhub.co.uk.

2. Personal Information We Collect

We collect the personal and business information needed to respond to enquiries, build websites, maintain customer accounts and provide support.

This may include:

• Business or company name.
• Your name and role, where provided.
• Email address.
• Telephone number.
• Business address or areas served.
• Website address and social media profile links.
• Information submitted through our website onboarding form.
• Website preferences, service descriptions, business goals and design notes.
• Support messages, change requests and communication history.
• Basic technical information such as website usage, browser type, device information and cookie data where applicable.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and support requests.
• To review onboarding form submissions.
• To build, preview, publish, host, maintain and update customer websites.
• To communicate about website previews, changes, approvals, billing and support.
• To keep accurate customer records while a website subscription is active.
• To improve our website, onboarding process and customer service.
• To comply with legal, accounting, security or regulatory obligations.

4. Lawful Bases for Processing

Depending on the situation, we may process personal information because it is necessary to take steps before entering into a contract, to perform a contract with you, to comply with legal obligations, or because we have a legitimate interest in running and improving our website design services.

Where consent is required, such as for certain non-essential cookies or marketing activity, we will ask for consent where appropriate.

5. How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected, unless a longer period is required by law or needed to protect our legitimate business interests.

• Active customers: We keep the information required to maintain your website in our secure customer information database for as long as your subscription remains active.
• Cancelled subscriptions: If you end a subscription, we keep relevant customer and website information for no longer than 6 months where needed for reactivation, support, account closure or to help ensure a smooth transition to a new website provider before deletion.
• Website onboarding forms: When you fill out a website onboarding form, we keep those details on file for up to 3 months to allow smooth communication during the onboarding process. After that, the details are either transferred to our secure customer information database if you become a customer, or permanently deleted if they are no longer needed.
• Legal, billing or dispute records: Some records may need to be kept longer where required for legal, tax, accounting, security or dispute-resolution purposes.

6. How We Store and Protect Information

We store customer information in secure systems and take reasonable steps to protect it from unauthorised access, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure, but we aim to use appropriate technical and organisational measures for the type of information we hold.

7. Sharing Information

Tylabs Media does not sell personal information.

We do not share personal information unless it is needed to provide our services, operate our business, comply with the law, protect our rights, or support a customer request.

For example, limited information may be processed by trusted service providers involved in hosting, email, website management, analytics, security, payment processing or business administration. Where we use service providers, they should only process information for the relevant service purpose.

8. Payments

We do not need payment details to begin a free website preview build. If you approve a website and choose to start a monthly plan, payment may be handled through a third-party payment provider.

We do not intentionally store full card details in our own website database.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies to help the website work properly, remember basic preferences, understand website performance and improve the user experience.

Cookies may include:

• Essential cookies: needed for basic website functionality, security or form operation.
• Analytics cookies: used to understand how visitors use the website, such as page views or traffic patterns.
• Marketing or advertising cookies: used only where applicable to support advertising, campaign measurement or relevant promotions.

You can usually control or delete cookies through your browser settings. Where the law requires consent for non-essential cookies, we will seek consent where appropriate.

10. Your Data Rights

Under UK data protection law, you may have rights over your personal information. These can include the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information where there is no lawful reason for us to keep it.
• Ask us to restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.

To make a privacy request, email support@dinningtonhub.co.uk.

11. Third-Party Links

Our website may link to third-party websites, including social media platforms, payment providers, customer websites or external tools. We are not responsible for the privacy practices of those third-party websites.

12. Children’s Information

Our services are intended for businesses and business owners. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this privacy policy from time to time. The latest version will be published on this page with the updated date shown above.

14. Contact

For privacy questions, data requests or concerns, contact Tylabs Media at support@dinningtonhub.co.uk.

You also have the right to contact the Information Commissioner’s Office. Their website is ico.org.uk/make-a-complaint.