SafeSteps Family GPS Privacy Policy

Last updated: 21 May 2026

This Privacy Policy explains how Tylabs Media collects, uses, stores, and protects information when you use SafeSteps Family GPS.

SafeSteps Family GPS is a family safety app that allows a parent or guardian to pair a child’s device and view location updates, route history, and related safety information.

Who We Are

SafeSteps Family GPS is provided by Tylabs Media.

Tylabs Media operates Dinnington Hub, and support requests for SafeSteps Family GPS may be handled through Dinnington Hub support channels.

Privacy contact: support@dinningtonhub.co.uk

Information We Collect

Depending on how you use SafeSteps Family GPS, we may collect the following information:

• Parent account information: email address, account login details, and account identifiers.
• Child profile information: child name or nickname entered by the parent.
• Location data: GPS/location coordinates, accuracy, speed/movement information, and timestamps from the child device when location sharing is enabled.
• Pairing information: pairing codes, passkeys, child device tokens, and pairing status.
• Subscription information: subscription status and related purchase information provided through Google Play Billing.
• Technical information: device type, app activity, server logs, IP address, errors, and security events needed to operate and protect the service.

How We Use Information

We use information to:

• Create and manage parent accounts.
• Pair child devices with parent accounts.
• Show live child location and route history to the paired parent account.
• Provide safety features such as tracking status, location accuracy, and movement information.
• Manage subscriptions through Google Play Billing.
• Prevent misuse, protect accounts, and maintain service security.
• Respond to support, privacy, or deletion requests.

Location Data and Background Location

SafeSteps Family GPS collects location data from the child device only after the device has been paired with a parent account and location sharing has been enabled.

The app may collect location data while the app is closed or the phone is locked. This is required so the parent can view live safety updates and route history. Location sharing is shown through an ongoing notification on the child device and can be stopped at any time from the app.

Children’s Privacy

SafeSteps Family GPS is designed for use by parents or guardians to help manage family safety. A child device should only be paired and tracked with appropriate parental or guardian consent.

Parents or guardians are responsible for ensuring they have the legal right to use SafeSteps Family GPS with the child device.

Sharing of Information

We do not sell personal information.

We may share limited information with service providers that help us operate the app, including:

• Hosting and database providers used to run the SafeSteps backend service.
• Google Play Billing for subscription purchases and payment processing.
• Map providers used to display map tiles and location views.

These providers may process information according to their own privacy policies and terms.

Data Storage and Security

We use reasonable technical and organisational measures to protect personal information, including HTTPS connections, account tokens, server-side storage, and access controls.

No online service can be guaranteed to be completely secure, but we work to protect information from unauthorised access, loss, misuse, or disclosure.

Data Retention

We keep personal information only for as long as needed to provide SafeSteps Family GPS, comply with legal obligations, resolve disputes, prevent misuse, and maintain service security.

Location history may be retained for route history and safety features unless the account is deleted or the data is otherwise removed according to our deletion process.

Account and Data Deletion

Parents can request deletion of their SafeSteps account and associated child/location data.

You can request deletion by visiting: https://tylabsmedia.co.uk/safesteps-delete-data/

You may also contact us at: support@dinningtonhub.co.uk

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to request a copy of your data.

To make a privacy request, contact us using the email address above.

Subscriptions and Payments

SafeSteps Family GPS may offer paid subscriptions. Payments are processed by Google Play Billing. We do not directly collect or store your full payment card details.

Subscription management, cancellation, and refund handling may be managed through your Google Play account.

International Processing

Information may be processed and stored in countries other than your own, depending on the hosting and service providers used to operate SafeSteps Family GPS.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how SafeSteps Family GPS handles data, contact:

Tylabs Media
Email: support@dinningtonhub.co.uk