Terms and Conditions

1. Who we are

These terms cover websites, managed website services, bespoke software and Securix services supplied by Tylabs Media to businesses and individuals.

Contact us at hello@tylabsmedia.co.uk or write to Tylabs Media, 1 Hunters Drive, Sheffield, S25 2TG, United Kingdom.

We are not currently VAT registered and do not add VAT to our prices. All prices are in pounds sterling.

2. Your service agreement

Before you commit, we confirm your service, scope, price, billing arrangements and delivery expectations in writing. Your agreement consists of these terms and the proposal or order you expressly accept. Sending an enquiry does not place an order.

A specifically agreed provision in your proposal takes precedence over a general provision here, but cannot remove rights the law gives you. We provide the agreed terms in a format you can retain.

3. Build first. Pay when happy.

For our standard website service, we agree the specification, build your website and make revisions within that specification. We only request payment after you confirm that you are happy with the website and approve it. We then arrange launch on your agreed custom web address.

This approach applies to both one-off and monthly website customers. If you decide not to proceed before approval, there is no charge. You do not receive ownership or permission to publish an unpaid preview.

Changes to the agreed specification, including extra pages or new functionality, may require a revised quotation. We explain any change in price before you agree to it. Silence does not count as approval.

4. Website prices and payment

One-off website purchase

A standard four-page website costs £99.99 as a one-off purchase. The package includes the first 12 months of agreed hosting and domain registration. There is no required monthly website subscription. Extra pages, premium domains, paid services and additional features require a separate agreed quotation.

Monthly website service

Monthly website plans start at £14.99. We quote your monthly fee individually according to your agreed revision allowance and service requirements. Your fee includes the agreed hosting and domain registration while your subscription remains active.

Monthly plans roll from month to month with no fixed minimum term. Your written agreement confirms the first payment date, the period each payment covers and any initial partial-month charge. Website billing starts only after approval, as agreed for launch.

We agree any additional work and its price before starting it. We do not automatically charge for extra edits.

5. Website ownership and moving providers

On a monthly website plan, Tylabs Media owns and operates the website we create and maintains it within your agreed service. You retain your rights in materials you supply, including your business name, branding, photographs and written content.

A monthly website customer may purchase their website for a one-off £99.99 and move it to another provider. A customer who has already paid the £99.99 outright purchase price does not pay a second website purchase fee to leave.

When you purchase the website and pay the agreed purchase price, we transfer the rights we own in the bespoke website deliverables and arrange handover of the website files and associated domain registered by us for your project. Any copyright assignment will be recorded in writing. You may choose your own hosting provider.

Third-party software, fonts, images and services remain subject to their own licences. Our pre-existing tools and reusable components remain ours, with permission to use those supplied as part of your purchased website. We identify material licence restrictions and ongoing third-party costs before purchase.

Buying a website does not automatically cancel a monthly subscription. Tell us if you also wish to cancel, so we can coordinate the service end date and handover. A new provider may charge for hosting, migration or work they carry out.

6. Domains, hosting and annual renewal

New domains we register for managed website customers are registered under Tylabs Media until the customer purchases the website. We arrange transfer of the associated domain registration to the purchaser, subject to the registry’s transfer procedures. A domain you already own remains yours unless you separately agree otherwise.

Domain availability and registry rules apply. Registration is renewable and does not create a permanent right to use a domain without renewal.

For a purchased website hosted with us, hosting and domain renewal are optional after the included first year. The combined annual cost is currently approximately £30 for a standard arrangement. This is an estimate, not a fixed future price. We email the actual renewal price and expiry date one month before renewal.

You may renew, move your purchased website elsewhere or ask us to delete it. We do not charge a deletion fee. Monthly customers do not pay a separate annual charge for the hosting and domain registration included in their active plan.

If you do not renew, hosting ends and the domain may expire. Arrange any transfer or export before expiry. We will explain the service end date and deletion arrangements before removing hosted website data. After deletion or domain expiry, recovery may not be possible.

7. Revisions, support and fair use

Your agreed allowance

Your monthly quotation sets out the amount and type of revisions included. Typical requests include updating contact details, editing existing text and replacing supplied images. Any included SEO refreshes follow the scope in your quotation. The service is not an unlimited development arrangement.

Submitting requests

Email hello@tylabsmedia.co.uk with the page address, the change needed and final text or images. We assess the request against your allowance and confirm scheduling. Tell us if an issue is urgent; no emergency response time is promised unless separately agreed.

Additional work

Requests beyond your allowance, extra pages, major redesigns, online shops, booking systems, complex integrations and extensive copywriting may need a separate quote. We explain the cost before carrying out chargeable work. If you decline it, we do not perform or charge for that additional work.

Routine maintenance, backups, restoration and support are included only to the extent stated in your service agreement. The one-off purchase does not include ongoing revisions unless separately agreed. We do not promise search rankings, traffic levels or recommendations by AI services.

8. Content, approvals and delivery

Please provide accurate information, timely feedback and materials you have permission to use. You authorise us to use those materials to deliver your project. You retain responsibility for your business claims and for obtaining any permissions required for supplied content.

We agree a delivery schedule based on the project scope and required materials. Missing content, changed requirements or delayed feedback can affect that schedule; we will explain the impact and agree revised arrangements.

We carry out the agreed work with reasonable care and skill. Please review your preview, including contact details and content, and tell us about issues. Approval does not remove your rights concerning defective work.

9. Bespoke software

Software, automation and integration projects are quoted separately. The website purchase price and free-preview arrangement do not automatically apply to software projects.

Your project agreement sets out the specification, delivery stages, testing and acceptance process, payment schedule, rights in the deliverables and any maintenance or support. We explain third-party subscriptions and dependencies before you agree to them.

10. Securix security assessments

Securix helps identify website and domain security concerns and explain potential next steps. Your order specifies the features supplied, website and page limits, assessment frequency, reports and any email-check allowance. Planned features are not included unless expressly confirmed as available in your order.

You must own or have authority to assess each website or domain you submit. You must also have permission to submit any email material or personal information. Do not submit passwords, access tokens, payment details or unnecessary sensitive information.

Assessments reflect the information available when checks run. They may miss issues or flag something that is not a threat. An email assessment cannot establish that a sender or message is safe, particularly from an address alone. Verify unusual requests through a trusted, separate channel.

Securix assessments do not themselves block attacks, filter your inbox, remove malware or repair vulnerabilities. They do not replace backups, software updates, access controls, specialist penetration testing or incident response. No security service can guarantee that a business will avoid attacks, data loss or disruption.

Any active penetration testing requires a separate written scope and authorisation. You remain responsible for deciding and carrying out remediation unless we separately agree to do that work.

11. Cancelling a monthly service

You may request cancellation at any time by emailing hello@tylabsmedia.co.uk. Include your name, website or account details and the service you wish to end. We confirm the end date and any remaining amount due. Cancellation does not depend on our acknowledgement arriving before the deadline.

For cancellation at the end of the current calendar month, we must receive your request at least five business days before that month ends. If it arrives later, the service ends at the end of the following calendar month and the agreed fee for that final month remains payable. Business days are Monday to Friday, excluding public holidays in England.

We explain this deadline and how it relates to your billing dates before you subscribe. You may continue using the agreed service until its end date. There is no separate cancellation penalty. We do not charge for service periods after the effective cancellation date and return any advance payment relating to those later periods.

If you want to keep a website owned by Tylabs Media, arrange the purchase and handover described above before the service ends. Your own supplied materials remain yours whether or not you buy the website.

This ordinary cancellation procedure does not restrict statutory cooling-off rights, rights arising from defective services or other mandatory consumer rights. Any more favourable cancellation right required by law takes precedence.

12. Individual customers and cooling-off rights

You are a consumer when purchasing wholly or mainly for purposes outside your trade, business, craft or profession. Buying as an individual does not by itself make a business purchase a consumer transaction.

For a service contract made online or at a distance, consumers normally have 14 days from the day after the contract is made to cancel without giving a reason. We provide the applicable cancellation information before you enter the contract. The no-charge website preview promise continues to apply before website approval.

If you want a paid service to start during a statutory cancellation period, we obtain your express request. Where the law permits, cancellation after that start may require a proportionate payment for services actually supplied. You lose the service cancellation right on full performance only where the required prior consent and acknowledgement have been given.

Where separate rules apply to digital content supplied immediately, we obtain the required express consent and acknowledgement before supply. Payment or website approval alone does not waive statutory rights.

To exercise a statutory right, email or write to us using a clear statement. You may use the optional wording below. Sending it before the applicable deadline is sufficient. We make refunds within the applicable statutory period, normally 14 days after being informed of cancellation, using the original payment method unless otherwise agreed.

To Tylabs Media, 1 Hunters Drive, Sheffield, S25 2TG; hello@tylabsmedia.co.uk.
I hereby give notice that I cancel my contract for the following service:
Ordered on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):

Nothing in these terms removes your statutory rights concerning services or digital content, including remedies where the service does not meet the required standard.

13. Service changes, interruptions and unpaid fees

We will not increase an agreed one-off project price without your agreement to a change in scope. For an ongoing service price or material term change, we explain the change and give reasonable advance notice, with an opportunity to cancel before it takes effect. Changes do not apply retrospectively.

If a payment is overdue, we contact you and give a reasonable opportunity to pay or raise a dispute before suspending the affected service. We explain the consequences and do not treat a genuinely disputed amount as automatically accepted.

We may restrict access where reasonably necessary to address unlawful use or an immediate security risk. Where practicable, we notify you first and keep any restriction proportionate. If we end a service, we explain the reason, handover arrangements and any refund due for unused prepaid service.

Hosting and external services may experience interruptions. We explain significant issues we become aware of and take reasonable steps within our control. Any specific availability, backup or response commitments must appear in your service agreement.

14. Responsibility and complaints

We remain responsible for delivering our agreed services with reasonable care and skill. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

No blanket exclusion of responsibility for data loss, security incidents or service faults is created by these terms. Responsibility for a particular loss depends on the agreed service, the facts and applicable law.

If something is wrong, email us with the details and the outcome you seek. We will investigate and work with you towards a resolution. These terms do not prevent you from using any applicable statutory remedy or court process. Any governing-law or jurisdiction agreement must preserve mandatory consumer protections.

15. Privacy and these terms

Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains website cookies. Where we process personal data on your behalf, we agree any required data-processing terms before that processing begins.

These terms include our website fair-use policy. Changes published here do not automatically replace the terms of an existing agreement. We notify affected customers of contractual changes as described above.

For questions, email hello@tylabsmedia.co.uk.